Are You Considering a Complaint?

The College is the regulatory body which promotes and upholds scientific methods and principles of applied biology, upholds the principles of stewardship and ensures the integrity, objectivity and expertise of its members. The College provides public assurance of professionalism in the practice of applied biology of its members by ensuring that accountability mechanisms are in place.  These include audits of practice, discipline processes and requirements for continuing professional development.

The College investigates complaints against members for failure to meet their professional and ethical obligations as set out in the College of Applied Biology Act, and the Code of Ethics. To confirm that the person is a College member please go to Membership.  If the person does not appear on the current list of members please contact the office to confirm whether the person was a member at the time of the alleged infraction.

Section 25 under the College Act  requires that the College keep confidential any ongoing investigations.  At the conclusion of an investigation by the Discipline Committee, if the decision is to move forward to a Discipline Hearing against a member, those proceedings are made public.  In the event that the Discipline Committee dismisses the complaint a summary of the complaint, which does not name the member(s), is provided in Discipline Digest on the College website.  

For a summary of the discipline process please see summary.

If you have a concern about the conduct or practice of a College member:

What can you do prior to submitting a complaint.

If you have questions or concerns about a College member's conduct or practice a good first step is to talk to the individual.  Misunderstandings can arise because of a lack of communication and you may be able to resolve the issue simply by discussing your concerns. 

If you are a College member principle 9 states that a member must "recognize the duty to address poor conduct and/or practice of another member in order to protect the public interest, the profession, and the reputation of the College" and the member "...should, where possible, approach the other member privately to seek clarification of the actions before making any public statements or notifying the College".   

Confidentiality and the College discipline process. 

Section 25 under the College Act  requires that the College keep confidential any ongoing investigations.  This is communicated to all parties at the beginning and during the investigation process however the College cannot guarantee the information that you or any other person has provided will remain confidential. 

What should you do if you want to proceed with submitting a complaint? 

If you wish to proceed with submitting a complaint you can submit your complaint electronically by completing the Complaint Form.  The form allows for the ability to attach pdf documents that are relevant to your complaint.  

If you wish to mail in your complaint please use the mail-in Complaint Form.  Attach the details of your complanit and any evidence to the form prior to mailing it to:

College of Applied Biology
#205 - 733 Johnson Street
Victoria, BC
V8W 3C7

Attention: Registrar

You may also submit a complaint without completing the form however there may be delays in processing your complaint due to incomplete information.  

What happens when the College receives your complaint submission?

Within 7 business days of receipt of your complaint a letter or email acknowledging receipt of your complaint will be sent to you.  Your complaint will be reveiwed by the Registrar and if it is deemed that the subject of the complaint is a member of the College during the time of the alleged infraction it will be forwarded within 30 business days to the Discipline Committee for review.  You may be contacted if it is determined that further information is required before a determination can be made by the Discipline Committee (summary of the discipline process).  Ensuring that all information is available to the Discipline Committee can take time as this may involve submissions from both parties and sometimes a separate investigation. 

You will be informed as to the progress of your complaint at appropriate time intervals.  

What are the potential outcomes by the Discipline Committee of a complaint submission 

  • Dismiss or defer the complaint
  • ​Dismiss the complaint with a letter of advice to the member focused on improving their practice or conduct
  • Reach a Conditional Admission with the College member
  • Refer to practice review
  • Proceed to a Discipline Hearing

What are examples of unacceptable complaints?

  • The College does not get involved in commercial disputes unless the nature of the dispute indicates a breach of the College Act or Code of Ethics
  • The College can only adjudicate complaints against College members and does not accept complaints against companies or organizations to which members may belong.