Are You Considering a Complaint?
The College will review all complaints received.
Note: If you have questions or concerns about a College member's conduct or practice, a good first step is to talk to the individual and you may be able to resolve the issue by discussing your concerns.
Complaints can be submitted:
- Electronically by completing the Complaint Form. In this form, you can attach pdf documents that are relevant to the complaint.
- By mail using the mail-in Complaint Form. Attach the details of your complaint and any evidence to the form and mail to:
- You will receive an acknowledgement (mail or electronic) regarding your complaint.
- Your complaint will be reviewed by the Registrar to determine if the subject member is/was a member of the College during the time of the alleged infraction.
- If the subject of the complaint was a member of the College at the time of the alleged infraction, the complaint will be forwarded to the Discipline Committee within 30 business days.
- You may be contacted if further information is required by the Discipline Committee. (Note: Ensuring that all information is available to the Discipline Committee can take time as this may involve submissions from both parties and sometimes a separate investigation).
- Dismiss the complaint
- Dismiss the complaint with a letter of advice
- Reach a Conditional Admission with the subject member*
- Issue a Citation to the subject member and proceed to a Discipline Hearing** (Note: At this time, the subject member's name and nature of the alleged infraction will be published on Discipline Digest page of the College website)
What are examples of unacceptable complaints?
- Commercial disputes (unless the nature of the dispute indicates a possible breach of the Professional Governance Act and College Bylaws.
- Complaints against companies or organizations to which College members may belong.
- Complaints against individuals who are not registered members of the College.