Are You Considering a Complaint?

The College of Applied Biology regulates over 2,300 licensed biology professionals and ensures members are held accountable for their practice and conduct. The College’s Discipline Committee investigates complaints against members for failure to meet their professional and ethical obligations as set out in:

The College will review all complaints received. For a summary of the Discipline process, click here. Specific details regarding complaints are found in the College Rules (see S.15 – Investigations and Discipline)

Note to College Members: Principle 9 states that a member must "recognize the duty to address poor conduct and/or practice of another member in order to protect the public interest, the profession, and the reputation of the College" and the member "...should, where possible, approach the other member privately to seek clarification of the actions before making any public statements or notifying the College".  

Confidentiality and the College discipline process:

  • Section 25 under the College of Applied Biology Act requires that the College keep information about any ongoing investigation confidential. This is communicated to all parties at the beginning and during the investigation process. 

How to Submit a Complaint to the College:

Note: If you have questions or concerns about a College member's conduct or practice, a good first step is to talk to the individual and you may be able to resolve the issue by discussing your concerns.

Complaints can be submitted:

  1. Electronically by completing the Complaint Form. In this form, you can attach pdf documents that are relevant to the complaint.
  2. By mail using the mail-in Complaint Form. Attach the details of your complaint and any evidence to the form and mail to:

Attention: Registrar, College of Applied Biology
#210 - 852 Fort Street
Victoria, BC
V8W 1H8

Complaints must include an identified contact person as the complainant. For any questions or assistance with submitting a complaint, contact the College office at (250) 383-3306 or email [email protected].  

What happens when the College receives your complaint submission?

  1. You will receive an acknowledgement (mail or electronic) regarding your complaint.
  2. Your complaint will be reviewed by the Registrar to determine if the subject member is/was a member of the College during the time of the alleged infraction.
  3. If the subject of the complaint was a member of the College at the time of the alleged infraction, the complaint will be forwarded to the Discipline Committee within 30 business days.
  4. You may be contacted if further information is required by the Discipline Committee. (Note: Ensuring that all information is available to the Discipline Committee can take time as this may involve submissions from both parties and sometimes a separate investigation).

What are the potential outcomes by the Discipline Committee of a complaint submission 

  • Dismiss the complaint
  • Dismiss the complaint with a letter of advice
  • Reach a Conditional Admission with the subject member*
  • Issue a Citation to the subject member and proceed to a Discipline Hearing** (Note: At this time, the subject member's name and nature of the alleged infraction will be published on Discipline Digest page of the College website)

*At any time during the Discipline Committee process, a Conditional Admission can be made between the Committee and subject member.

**After the Discipline Committee determines there are reasonable and probable grounds that a member is out of compliance with the College of Applied Biology Act, Rules or the College Code of Ethics.

What are examples of unacceptable complaints?

  • Commercial disputes (unless the nature of the dispute indicates a possible breach of the College of Applied Biology Act or Code of Ethics).
  • Complaints against companies or organizations to which College members may belong.
  • Complaints against individuals who are not registered members of the College.